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Work Instructions

Case management of service quality performed through the identification and instrumentation of the best practices in the work instructions.

The services provided by Mundivisas are performed in accordance with the best practices recorded by work instructions. The paperwork and the information of our clients are stored so that they can be traceable and secure.

Our staff is continually trained on the crucial skills so important in providing services with excellence according to the work instructions and with the strict ethical standard adopted.

The work instructions are resources of high added value that reflect internal processes conducted effectively and according to standards of excellence in customer service. Our work instructions are geared towards continuous improvement in the performance of services provided by Mundivisas.